At Vervecore, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our refund and return policy carefully to understand your rights and options.
Phone: +1 (702) 213-6616
Email: [email protected]
Address:1770 Front St Lynden Washington 98264 Canada
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
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The return request must be made within 14 days of receiving your order.
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The item must be unused, unwashed, and in the same condition that you received it.
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It must be in the original packaging, with all tags still attached.
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Proof of purchase (order confirmation or receipt) must be provided.
We reserve the right to refuse returns that do not meet these criteria.
2. Non-Returnable Items
The following items cannot be returned:
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Items marked as final sale
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Gift cards
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Underwear, bodysuits, or swimwear for hygiene reasons
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Items that have been damaged, altered, or worn
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
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A refund will be issued to your original payment method within 5–10 business days.
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Original shipping costs are non-refundable.
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If your refund is delayed, please first check with your bank or credit card company before contacting us.
4. Exchanges
We currently do not offer direct exchanges. If you need a different size or item, please return the product for a refund and place a new order.
5. Return Shipping
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Customers are responsible for paying their own return shipping costs.
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We recommend using a trackable shipping method and keeping your receipt.
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Vervecore is not responsible for lost or undelivered return packages.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery. Include photos of the issue along with your order number. We will provide a replacement or full refund for verified claims.
7. How to Initiate a Return
To begin the return process, please contact our support team at:
Phone: +1 (702) 213-6616
Email: [email protected]
Address:1770 Front St Lynden Washington 98264 Canada
Include your order number and reason for return in your message.
8. Changes to This Policy
Vervecore reserves the right to update or modify this Refund and Returns Policy at any time. All changes will be posted on this page with the updated effective date.